Terms & Conditions of Business

Regulation
Renovation Zone is a trading style of Sennocke International Insurance Services Limited who is authorised and regulated by the Financial Services Authority (FSA). We are permitted to arrange, advise on, deal as an agent of insurers, assist in claims handling with respect to non-investment insurance policies.
You can check this on the FSA’s Register by visiting the website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Our Services
Sennocke International Insurance Services Limited is an independent insurance broker. We offer a wide range of products and services and have access to the leading insurance companies in the market place. We act on your behalf and our services include; advising you on your insurance requirements; providing ongoing assistance to help you with any changes you may have to make and assisting you should you need to make a claim.

Arranging Cover
Upon receipt of your instructions, whether written or oral, we will conduct negotiations on your behalf with insurers. We will conduct a market analysis taking into account premium, coverage, and insurer financial soundness before making our recommendations to you (we cannot guarantee the future financial soundness of any Insurance Company and our recommendations are based on the information to hand at the time). During the course of our negotiations, we will keep you informed of our progress and advise of any requirements we are unable to fulfil. Insurers can from time to time grant us binding authority agreement, or similar facility, allowing us to accept business on the insurers behalf. Such facilities can assist in the prompt and efficient placement of risk and such a facility has been used with regard to Renovation Zone Site Insurance.

Servicing
We will write to you with full details of our proposals, outlining the cover to be provided, the insurer accepting the risk and details of the premium to be charged. You will be advised when and how payments should be made and be given details of any penalties which will be applied for late payment. Policy documentation will be issued to you as soon as possible once cover has been arranged and payment received.

Claims Handling
In the event that you need to make a claim we will advise you of the action you need to take. Where required we will notify the claim to insurers, negotiate where appropriate with insurers and loss adjusters on your behalf and assist in resolving the claim in accordance with market practice and the policy terms and conditions.

Your Commitment
· You are required to provide complete and accurate information to insurers when you take out your insurance policy. Failure to disclose facts material to the risk involved could invalidate your insurance cover and could mean that part or all of a claim may not be paid. There is no duty on insurers to make enquiries of you. You are required to notify us of any changes in your business or personal circumstances during the cover term, which may affect the cover and services provided by us or the cover provided under your insurance policy.

· You are required to ensure that the terms of the cover presented to you accurately reflect the cover, conditions, limits, and other terms that you require.

· You are required to settle premiums due in accordance with our payment terms. For clients with credit arrangements our normal terms are 30 days from date of invoice, any variations will have been agreed in writing. For all other clients settlement is due by the date of inception of the policy. Failure to observe these terms may invalidate your cover. We normally accept payment by guaranteed cheque. You may be able to spread your payments through insurers instalment schemes or credit schemes that we may arrange. Full details of the options available to you will be provided before cover is taken out.

· To ensure full protection, you are required to notify us of any circumstance giving rise to a claim; which may give rise to a claim, or a claim. You should familiarise yourself with the claims procedures and terms as detailed in the Policy Document.

Confidentiality
Any information in our possession relating to you or your business is confidential. However, it will be necessary to disclose information which is material to the risk being insured to insurers. Any sensitive information will be handled appropriately. Under the terms of the Data Protection Act 1998, you are entitled to see any personal information that we hold on our records.

All activities undertaken by us are for your exclusive use and all reports, recommendations, proposals, data or other information provided by use are for your sole use and you agree not to divulge such information to a third party without our written permission.

Remuneration
Our remuneration will be either a fee, as agreed with you, or commission which is calculated as a percentage of the premium paid by you and given to us by the insurer with whom the insurance is placed, or where legal and appropriate a combination of both. The basis upon which we are remunerated will be agreed with you prior to cover being arranged. Brokerage and fees are earned for the policy period and we are entitled to retain such brokerage and fees in respect of policies placed by us for the full policy period.

Protection
Professional Indemnity cover is maintained as required by the Regulator governing our business activities.

Complaints
It is our intention to provide you with a high level of service at all times but if you should wish to complain then we have a formal complaints procedure. In the first instance, you should write to the Managing Director, whose address is: Anton House, South Park, Sevenoaks, Kent, TN13 1EB. Telephone: 01732 742102. You may be entitled to refer it to the Financial Ombudsman Service.
Further information is available at: http://www.financial-ombudsman.org.uk/

Compensation
We are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if we cannot meet our insurance obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available at: http://www.fscs.org.uk/

Termination
Our services may be terminated without cause or penalty by either of us, giving one months notice to the other, or as agreed. In the event of your terminating our services, we will retain any brokerage/ fees paid to us. We have no obligation to perform any further services to you from the date of termination. Any claims reported after the date of termination will be the responsibility of the party taking over our role.

Governing Law
Our services and Terms of Business provided are governed and construed in accordance with English Law, which may change from time to time.